Meet Hi3G

"JourneyXP has enabled us to link website, call center and physical stores for the benefit of the customer."

Karuna, Head of consumer sales. Request reference

challenge

We lacked insight into our customers’ journey across web, call center and stores making it impossible for us to reward employees and services actually driving higher revenue and better customer satisfaction.

solution

Customers’ journey from lead source via the call center to the store is tracked and realized sales tied back to the original lead origin, even if the timespan between original lead and realized sale is several months.

result

Conversion rates have increased by a factor of 4x because digital and human touch points are aligned and incentivized to contribute to the overall business rather than its own siloed goals. Furthermore management’s deeper insight has allowed for better cross functional decision making.

Meet Anders

Anders helps organizations explore opportunities, find ways to solve complex problems, and define best practice business cases using JourneyXP’s capabilities.

Anders, Commercial Excellence. Talk to Anders.

Meet Anders